Basics of Up-Selling and Cross-Selling
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If you want to obtain more revenue per customer while building customer loyalty, then this interactive training is just for you. You are invited to get acquainted to Up-Selling and Cross-Selling secrets by participating in a two-day training on "Basics of Up-Selling and Cross-Selling".
  Selling as a customer service: reviewing your role as a customer service representative Understanding why the customer came to your place: merging service with selling opportunities Understanding the buying motive of each customer Effective selling skills. Cross-selling & up-selling: two ways of cost/value adding. This training is aimed for: 1. Service representatives who are asked to up- and cross-sell their products and services 2. Managers of the service departments 3. Sellers who would like to obtain/improve their skills in up- and cross- selling Open training duration and dates: January 27-28, 2 days/6 hours.
Registration deadline: January 26  Training outlineAt the end of the training participants will get participation certificates  Trainer-consultant: Mannik SahakyanMannik Sahakyan has a 10 year experience in organizing and conducting trainings, round tables, meetings and conferences. She is good in facilitating and moderating different groups of people, easily creating relations with people. Among her training participants there were people from 12 to 65 years old. She has profound knowledge in training methodology, tools and techniques used not only in CIS countries but also international wise. She has good knowledge to conduct researches and interviews. She conducted/facilitated trainings for non profit sector (Armenian Democratic Forum, Eva NGO, Professional Association of Trainers, etc), international organizations (UNDP, CASP, AED, MEDI, OSCE, ABA/CEELI, The Swiss Agency for Development and Cooperation etc) and business sector (BSC, IAB, etc). The area of interest – Customer service and selling.
Training location: BSC training hall - 1 Charents st., III floor, room 309. |
Open Training Fee: 19800
RegistrationCorporate Training Fee: 288000
Order* Prices are in AMD
